INVESTOR RELATIONS

STAKEHOLDER INFORMATION

Clients

Issue of Concern

  • Customer health and safety
  • Product and service labeling
  • Client privacy
  • Raw materials
  • Products and services

Communication Channel and Approach

  • The Sales Department assigns a specialist to communicate with the client directly via email, phone, or in person
  • The client may directly approach the company via the phone number provided on the official website, or provide feedback directly on the company’s website
  • Our local dealers and distributors are also open to communications with our clients; their contact information is disclosed on the company’s website
  • In the future, CSR reports will also serve as one of the methods to communicate to our clients
Employees

Issue of Concern

  • Business performance
  • Corporate culture
  • Employer-employee relationships
  • Career development and employee safety
  • Remuneration and benefits

Communication Channel and Approach

  • An employee satisfaction survey is conducted each year; employees are able to freely express their opinions or provide suggestions
  • A suggestions box and hotline are available for employees to express their opinions to the Administration Department
Suppliers

Issue of Concern

  • Business performance
  • Procurement practice
  • Corporate culture
  • Raw materials
  • Products and services
  • Green procurement
  • Supplier environmental assessment

Communication Channel and Approach

  • Technical exchanges, in the form of meetings, are conducted with suppliers
  • Appointed procurement staff communicates with suppliers via phone, email, and other channels
Investors

Issue of Concern

  • Corporate governance
  • Sustainable development strategy
  • Business performance
  • Compliance

Communication Channel and Approach

  • Investor relations webpage, investor’s email, and hotline
  • Shareholders' meetings
  • Market Observation Post System (MOPS)
  • Annual reports and financial statements
Creditors

Issue of Concern

  • Corporate governance
  • Sustainable development strategy
  • Business performance
  • Compliance
  • Product liability

Communication Channel and Approach

  • A designated specialist meets with DingZing in-person on a semi-regular basis
  • The company participates in bank-organized investment and wealth management workshops to keep bilateral communication and financial consultation channels open
Government Agencies

Issue of Concern

  • Corporate governance
  • Corporate culture
  • Sustainable development strategy
  • Business performance
  • Compliance
  • Wastewater and waste discharge

Communication Channel and Approach

  • The company follows/participates in supervisory and inspection protocols established by related authorities, and has established effective communication channels with respective authorities in order to stay abreast of updates to laws and regulations
  • Bilateral communications are conducted via official letter correspondence
Society

Issue of Concern

  • Indirect economic impact
  • Procurement practice
  • Product liability
  • Water resources
  • Wastewater and waste discharge

Communication Channel and Approach

  • The company takes part in respective events organized by the local community associations in order to understand the needs of residents and to provide appropriate assistance and sponsorship
  • In the future, CSR reports will also serve as a channel of communication
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